Terms of service

Last updated: 31 August 2026

These are the terms for using The Loreling. We have written them in plain words on purpose — the same way we talk everywhere else. Nothing here limits rights you have under the consumer law of the country you live in.

1. Who we are

The Loreling is provided by [LEGAL-NAME](org. no. [ORG-NUMBER]), [POSTAL-ADDRESS], Sweden. You can reach us at[CONTACT-EMAIL] — see thecontact page.

2. What The Loreling is

A calm story app for families: illustrated classic stories, narrated aloud, playable in the browser and installable on phones and tablets, with offline downloads for the car and the cottage. There are no ads and no engagement mechanics — our pledge is part of the product.

3. Your account

Accounts are for adults. You sign in with a one-time email link — there is no password. Keep access to your email address; it is how you get back in. One account covers your household: every child, phone and tablet in your family, with no per-child fee.

4. Subscriptions, trials and payment

Some or all of the catalogue may require a paid subscription. The price, billing interval and any free-trial length are always shown before you pay, on the subscribe page and at checkout. Prices include VAT. Payments are handled by Stripe — we never see or store your card number.

Subscriptions renew automatically until cancelled. You can cancel any time with one tap in Settings; cancelling stops the next renewal and your access runs until the end of the period you have paid for. We currently sell to consumers in the European Union.

During any free preview period we may make the catalogue available without charge. Free access during a preview is not a promise that it stays free.

5. Refunds and the right of withdrawal

EU law gives you a 14-day right of withdrawal on digital services. We go further: write to us at[CONTACT-EMAIL] within thirty days of a payment and we refund it in full. No questions, no form to fill in.

6. What you may do with the stories

Your subscription is a personal licence for your household: play the stories, download them for offline use inside the app, listen as many times as you like. It is not a licence to copy the audio or artwork out of the app, re-publish it, or use it commercially. The underlying tales are largely public domain; our recordings, translations and artwork are not.

7. Your recordings

The Loreling lets your family record its own narrations — a grandparent reading a story through a link you send them. Those recordings belong to your family, not to us. You give us permission to store them and play them back to your own family account, which is the entire use we make of them. You are responsible for having the reader's agreement, and you can delete any recording at any time in the app.

8. Fair use of the service

Don't break, probe or overload the service, share account access outside your household, scrape the catalogue, or use the recording feature to store material that has nothing to do with reading stories to your family. We can suspend accounts that do.

9. Ending things

You can stop any time: cancel the subscription, and delete your account by writing to us (deletion removes your email, sessions, recordings and progress — see theprivacy policy). We can close the service or an account for the reasons in section 8; if we ever discontinue the service entirely, we will give paying subscribers reasonable notice and refund any unused period.

10. Our responsibility

We work to keep The Loreling available and working, but like every online service it can have outages and bugs, and we do not promise uninterrupted availability. We are liable as required by law — including for our negligence — but not for indirect losses from using a bedtime story app. Nothing in these terms limits liability that cannot lawfully be limited, or your statutory consumer rights.

11. Changes

We may update the catalogue, the app and these terms. For changes to these terms that matter — price, cancellation, your rights — we will tell you by email before they take effect, and you can cancel before they do.

12. Law and disputes

Swedish law applies, without taking away mandatory consumer protections of the country you live in. If something is wrong, write to us first — we answer, and we fix things. Consumers in Sweden can also turn to the National Board for Consumer Disputes (ARN,arn.se); consumers elsewhere in the EU can use their national consumer body.